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How jktgame Handles Your Personal Data

When you open an account with jktgame and connect your DANA, OVO, or GoPay wallet, we collect only what we need to run your account and process your transactions — nothing more.

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jktgame How jktgame Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Protecting your account data is a practical commitment, not just a policy statement. Every piece of data jktgame holds is stored with access controls that limit which internal systems and staff can read it, and all data in transit — including your DANA, OVO, and GoPay transaction requests — travels over encrypted connections. We review these controls regularly to keep them current.

Encrypted Connections Every request between your device and our servers — including login, deposit via DANA or OVO, and withdrawal confirmation — travels over an SSL-encrypted connection. Your session token is rotated at login so older session IDs cannot be reused by a third party.
Cookie Usage We use session cookies to keep you logged in during your visit and analytics cookies to understand which parts of the account flow cause friction. We do not use third-party advertising cookies that track you across other websites. You can clear cookies at any time through your browser settings.
Data Retention Periods Account registration data is kept for as long as your account is active and for a defined period after closure, as required by applicable financial regulations. Transaction records tied to DANA, OVO, and GoPay deposits and withdrawals are retained for the period mandated by payment processor agreements and local regulatory requirements.
Access Controls Your account data is accessible only to jktgame staff who need it to perform a specific job function — account verification agents, payment reconciliation, and support teams. We do not give broad data access to general staff, and access logs are reviewed periodically.
Your Rights Over Your Data You have the right to request a copy of the data we hold about you, ask us to correct inaccurate details, or request that we delete your account data where no regulatory retention obligation applies. Submit these requests through live chat or email using your registered address, and we will process them according to applicable rules.
Policy Updates When we update this privacy policy, we post the new version here and note the revision date at the top of the page. For significant changes that affect how your data is used, we will also send a notification to the email address registered to your account before the change takes effect.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Our live chat team can handle account data queries directly. Open the chat window from any page while logged in, select 'Account & Privacy' from the topic menu, and an agent will pick up your request. Chat is available around the clock for supported Indonesia regions.
Email Support For formal data requests — such as a full data export or a deletion request — send an email from the address registered to your account. Include your account username and the specific request type. We aim to respond within the window required by applicable regulations in your region.
Account Settings Some data preferences can be managed directly inside your account settings without contacting support. Go to Settings, then Privacy, to review your communication preferences, see which devices have active sessions, and revoke access for any session you do not recognise.

Your Privacy Questions Answered

Here are the questions our account holders in Indonesia ask most often about how we handle personal data. If your question is not covered here, reach us through live chat or email — both are open to account holders at any time.

We collect your name, email address, date of birth, and the mobile number you register with. When you link a payment method — DANA, OVO, or GoPay — we store a reference identifier for that wallet, not your PIN or full credentials. No financial credentials are held on our servers.

No. When you make a deposit or withdrawal via DANA, OVO, or GoPay, the transaction is processed through the payment processor's own secure flow. We receive a transaction reference and confirmation status — never your e-wallet PIN or password. Your wallet credentials stay between you and the payment provider.

Send a data access request by email from the address registered to your account, or raise it through live chat by selecting 'Account & Privacy'. Include your account username in the request. We will compile and deliver your data within the timeframe required by applicable regulations for your region.

Yes. Submit a deletion request through email or live chat. We will remove your personal data from active systems where no legal or regulatory retention obligation requires us to keep it. Transaction records tied to financial activity may be retained for the period required by payment processor rules and applicable local law.

We do not sell or rent your personal data to third-party marketers. Data is shared only with payment processors — those handling DANA, OVO, and GoPay transactions — and only to the extent necessary to complete your transaction. We do not pass your contact details to advertising networks or partner platforms.

We use session cookies to maintain your login during a visit and analytics cookies to identify where the account or payment flow needs improvement. We do not deploy third-party advertising cookies that follow you across other sites. You can clear or block cookies through your browser settings at any time; note that blocking session cookies will require you to log in again on each visit.

All data in transit — including your login request, DANA or OVO deposit instructions, and withdrawal confirmations — travels over SSL-encrypted connections. Your session token rotates at each login. Internal access to your account data is restricted to staff with a specific operational need, and those access logs are reviewed regularly.

Registration data is kept for a defined period after account closure as required by applicable financial and anti-fraud regulations. Transaction records tied to DANA, OVO, and GoPay activity are retained for the period mandated by payment processor agreements. Once retention obligations are met, data is deleted or anonymised from our active systems.

The current version of this policy is always posted here with a revision date at the top. If we make a change that materially affects how your data is used — for example, adding a new type of data collection — we will send a notification to the email address registered to your account before the change takes effect.

Start with our support team via live chat or email — select 'Account & Privacy' as the topic and describe the concern. If you are not satisfied with our response, you may escalate to the relevant data protection authority in your region. Availability of regulatory recourse depends on local law and the eligible jurisdiction you are in.

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